1. Acceptance of Terms

By accessing and using our website or services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our services.

2. Services Offered

We provide comprehensive digital marketing services, including but not limited to:

• Search Engine Optimization (SEO)
• Social Media Marketing and Management
• Pay-Per-Click (PPC) Advertising
• Content Marketing and Creation
• Email Marketing Campaigns
• Website Design and Development
• Brand Strategy and Consulting
• Analytics and Reporting

Service details, deliverables, and timelines will be specified in individual service agreements or contracts.

3. Client Responsibilities

As our client, you agree to:

• Provide accurate and complete information necessary for service delivery
• Grant necessary access to platforms, accounts, and resources required for our work
• Respond to requests for information or approvals in a timely manner
• Ensure all content and materials provided comply with applicable laws and regulations
• Make timely payments as per the agreed terms
• Maintain confidentiality of login credentials and access information
• Inform us of any changes that may affect the scope of work

4. Payment Terms

4.1 Pricing and Invoicing

Service fees are outlined in your specific service agreement. We reserve the right to adjust our pricing with 30 days’ notice. Invoices will be sent according to the payment schedule agreed upon in your contract.

4.2 Payment Methods

We accept payment via bank transfer, credit/debit cards, UPI, and other digital payment methods as specified in your agreement.

4.3 Late Payments

Payments are due within the timeframe specified in your invoice. Late payments may incur a fee of 2% per month or the maximum allowed by law. We reserve the right to suspend services for accounts with overdue payments.

4.4 Refund Policy

Refunds are handled on a case-by-case basis. Once services have been rendered or campaigns have been launched, refunds may not be available. Please refer to your service agreement for specific refund terms.

5. Intellectual Property Rights

5.1 Client-Provided Materials

You retain ownership of all materials, content, and intellectual property you provide to us. By providing these materials, you grant us a license to use them for the purpose of delivering our services.

5.2 Agency-Created Work

Upon full payment, you will own the final deliverables created specifically for you. However, we retain ownership of:

• Our proprietary methodologies, tools, and processes
• Pre-existing materials and templates
• General knowledge and skills developed during the engagement

We reserve the right to showcase completed work in our portfolio unless otherwise agreed in writing.

6. Confidentiality

We respect the confidentiality of your business information. We will not disclose confidential information to third parties except:

• With your explicit consent
• To service providers necessary for delivering our services
• When required by law or legal process
• To protect our rights or safety

7. Service Delivery and Timelines

We strive to meet all agreed-upon deadlines. However, timelines may be affected by:

• Delays in receiving information or approvals from you
• Technical issues beyond our control
• Changes to project scope
• Third-party platform limitations or outages

We will communicate any anticipated delays promptly and work to minimize impact.

8. Third-Party Platforms

Our services often involve third-party platforms (Google, Facebook, Instagram, etc.). We are not responsible for:

• Changes to platform policies, algorithms, or features
• Platform outages or technical issues
• Account suspensions or bans due to platform policy violations
• Additional costs imposed by these platforms

You are responsible for compliance with all third-party platform terms of service.

9. Termination

9.1 Termination by Client

You may terminate services with 30 days’ written notice. You will be responsible for payment of all services rendered up to the termination date and any non-cancellable costs incurred on your behalf.

9.2 Termination by Agency

We reserve the right to terminate services immediately if:

• You breach these Terms or your service agreement
• Payment terms are not met
• You engage in unlawful or unethical practices
• The working relationship becomes untenable

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Third-party actions or platform changes

Our total liability shall not exceed the total amount paid by you for services in the six months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Content or materials you provide
• Your use of our services
• Violation of any third-party rights

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the modified Terms.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Negotiation: Good faith discussions to resolve the matter amicably
• Mediation: If negotiation fails, mediation by a mutually agreed mediator
• Arbitration: Binding arbitration under the rules of [Arbitration Body]

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any legal action must be brought in the courts of [Your City/State], which shall have exclusive jurisdiction.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between you and us regarding the use of our services.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or technical failures.